Backup hangs, just counting seconds. Testing of TarGz was finished successfully

I started back up, it just keeps running and running and never completes. The only info is logs is “Testing of TarGz was finished successfully”

It is possible that your hosting provider does not give you enough access permissions to complete backup process.
For an appropriate backup process, web server Apache or Nginx must have access to files and folders like your FTP/SSH user.
Permissions for all folders must be 755.
Permissions for all files must be 644.

We’d recommend to contact your hosting provider and ask them to provide you with proper hosting configurations.

2 thoughts on “Backup hangs, just counting seconds. Testing of TarGz was finished successfully

  1. fajar

    I have completed all steps. But folder name change automatically FMWhatsapp to FMWhatsApp(27022018_1127). And also automatically created new folder FMWhatsapp that is empty without backup file. Other side in FMwhatsapp app Looking for backup message shows and start processing but backup not complete. If I choose my Gmail account then show unable to access your account.

    Reply
    1. Support Post author

      Where your folder name changes?
      Do you use Backup & Restore Dropbox plugin (Dropbox Full Backup) ?
      Where do you choose your Gmail account?

      Reply

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