Why I get this error “Connection failed”?

I installed your chat plugin for wordpress on my website but when I try to open the chat window from your website it says “connection failed”

1) You have to make sure that you activated your chat plugin in an appropriate way. To make it correctly, try to login into your online chat panel from your “Chat” plugin in your WordPress dashboard through “Open administration area”

2) We’d recommend to change integration method into ‘external’. From your WordPress dashboard go to your “Chat” plugin –>Advanced settings–>and select Integration method: “external” and relogin into your chat dashboard. If this method did not work for you, then try ‘internal’.

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